The Bridal Shopkeeper worked at the Vincent Malone Bridal Boutique where Maria Sutherland went to pick out a wedding dress for her forthcoming marriage to Liam Connor. The shopkeeper made small talk about the late Princess Diana as Maria was browsing through the rails.
After emerging from the fitting room in a stunning bridal gown, Maria was spotted through the shop window by Carla Connor, who promptly marched inside to confront Maria. The shopkeeper stood by helplessly as the two women argued and was horrified when Maria chased outside after Carla still wearing the expensive dress.