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Hetty was a nervous woman who shared the Snug of the Rovers Return Inn with Ena Sharples, Minnie Caldwell and Martha Longhurst. Generally she kept out of the way of the three, seemingly to avoid trouble. When Martha fell out with Ena when she was accused of trying to take Ena's job at the Mission of Glad Tidings, Martha sought out Hetty's company instead. She was witness to a slanging match in the Snug between Ena and Elsie Tanner.

The character was billed in TV Times as also appearing in Episode 31 (29th March 1961) but this was changed for unknown reasons and Lottie (played by Marie Hopps) took her place instead in the finished episode.