After Roy Cropper had suffered a minor breakdown in Freshco during September 2007, store manager Mr Morris took a fragile Roy into his office and offered him a cup of tea to try and calm him down. Mr Morris appeared understanding and chatted with Roy until wife Hayley came to take him back home. Roy was extremely apologetic, explaining how he'd got things on his mind and offered to pay for the damage he'd caused. Hayley was grateful to Mr Morris as a considerably calmer Roy was now well enough to go home, but was visibly upset to learn that the manager had already come to an arrangement for "Mr Cropper" to pay the bill for damages.

Credited as "Manager", the character's full name was given in dialogue.