The unnamed prison officer worked at both Redford Prison and Highfield Prison. At Redford in January 2007 the prison officer came to check on Tracy Barlow to see if she needed to see a doctor before going out to attend the funeral of boyfriend Charlie Stubbs who she had killed. However Tracy declined and the officer attended the funeral with Tracy.

The officer was working in the reception area at Highfield Prison in April 2009 and refused to allow Fiz Brown entrance to visit with John Stape as she'd forgotten to take her photo ID with her. Despite Fiz's pleas, the officer still refused.