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The Receptionist manned the front desk at the Drugs Advice Clinic based at Weatherfield General where Leanne Battersby attended sessions with counsellor Will Griffiths in January 2000.

A frightened Leanne was accompanied by stepmother Janice for her first counselling appointment, and while trying to put Leanne at ease, commented that the receptionist looked "dead normal, clean and posh"... as you didn't know what to expect at such a clinic.

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