The Receptionist worked on the front desk of the Hotel Mont Blanc, a five-star hotel in Birmingham where Liam and Carla Connor stayed at to attend a trade fair in January 2008. Carla had purposely booked only one double room and, after the receptionist assumed the pair were married, Carla tried to cover herself by saying she'd made a mistake when booking. At this point Liam asked to book another room. The receptionist told them that there didn't appear to be any other rooms available and explained that there was a chemical engineering conference taking place.