The unnamed Sonographer conducted an ultrasound scan of Hayley Cropper in July 2013. The appointment had been made for her by Dr. Akhtar when a routine medical check detected abnormal liver functions. Hayley told the sonographer that she had had such a scan before when the lady told her that there was nothing to be alarmed about, though she was unable to tell Hayley exactly what she would be searching for.

After the scan, the sonographer told Hayley that further in-depth tests would be needed and her GP would be in touch but her seeming inability to look her in the eye didn't give Hayley any reassurance. She was afterwards diagnosed with pancreatic cancer which proved to be inoperable.