The Ticket Vendor manned the box office at a theatre showing a Christmas pantomime that Roy and Hayley Cropper attended on an impulse. Hayley had just received the news that her terminal cancer was more widespread and aggressive than previously thought and it was her desire to see the festive treat. As they reached the front of the queue, the enormity of the news hit her and she burst into tears. The wholly unsympathetic vendor asked them if they wanted tickets as they were holding up the line and curtain up was only five minutes away. Roy led a sobbing Hayley away.