Twelve Oaks Care Home was a residence for the elderly where Sylvia Goodwin stayed having been widowed in March 2011, before going to live with her son Roy Cropper.

Sylvia made a visit to the home again in May 2013 after receiving correspondence from acquaintance Dorothy, only to discover that there was a letter awaiting her from ex-husband St. John Cropper which arrived shortly after Sylvia's departure from the home. Having written to express his interest to see Roy again, it was discovered that St. John had passed away a mere month prior to the visit.

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